FAQs

Answers You’re Looking For

Need assistance? Before picking up the phone, you can check out answers to some of the most frequently asked questions below. It’s important that you have the knowledge and understanding you need to make an informed decision about your repair. If you can’t find the answer to your question here, stop by our office, or get in touch with us. We’d be glad to assist in any way we can.

Will my insurance pay for me to get a power wheelchair?

Insurance will pay for you to receive a power wheelchair as long as it is medically necessary. Medical necessity needs to be established by your primary physician.

How long will it take you to repair my items?

We pride ourselves in having the quickest turn-around time in the gulf coast. guaranteeing 24 to 72 hours for repairs. During this time we provide a loaner chair similar to your chair for use while your chair is being repaired.

Which payment methods do you accept?

We accept Medicare, most private insurance, Credit Cards, Cash payments & Care Credit Financing.

How often do I need to charge my batteries?

This depends on how much you use your mobility device, you will need to charge the batteries every day or every other day for 5-8 hours.

Why are the lights on my joystick flashing?

The flashing lights on your joystick could indicate any of the following issues:

Attempting to move the chair immediately after turning it on, you must wait for the joystick lights to cycle before moving your chair.

The chair will not operate while charging.

Certain repeated flashing sequences could mean a malfunction in some part of the power wheelchair. See owner’s manual or call Azalea Health Care

What do I need to do to keep my chair running smoothly?

To get years of excellent performance from your power chair, follow these simple maintenance tips:

Keep your chair clean. Dirt and sand work their way into every moving part, creating friction and wearing down critical parts.

Make sure batteries are holding their charge for their expected duration. You should always recharge your batteries per manufacture’s guidelines, typically every day for 5-8 hours. If you notice the batteries are not holding charge, it may be time for another set, or you may have a loose connection. Call Azalea Health Care.